Incidents
Helpdesk
Need help connecting to wifi, logging in or technical support?
Password
Reset your password for myOkanagan and computers on campus.
Borrow
Book equipment for your project or presentation at Okanagan College.
WiFi
Students, employees and guests can connect to wireless internet on campus.
Contact the IT Helpdesk
By phone
Call one of our help desk technicians by dialing our service desk:
250-762-5445 ext 4444
1-866-839-4032
By email
Ask a question by sending us an email to support@okanagan.bc.ca
By chat
Click on the following link to start a chat session with one of our help desk technicians
Submit a service request
Ask a question or report an issue and we will follow up as soon as a technician is available.
Technology support for students
Join an online technology orientation
Join a quick introduction of tools you should be familiar with to help be successful for both in-class and online environments. Lots of time for questions and answers. Drop-in dates and times are:
- Mon, Wed, Fri: 11 a.m. and 4 p.m.
- Tues and Thurs: Noon and 5 p.m.
Book an one-on-one appointment
Book a zoom meeting with a fellow student to learn about technology of your choice. Have lots of questions about Moodle or Microsoft365? This is the perfect way to get one-on-one support.
Student frequently asked questions
myOkanagan lets students register for courses, access exam schedules, and view transcripts and grades.
Use myOkanagan to:
- Access myokanagan email
- Alter your contact information
- Change emergency contacts
- Add or drop classes
- View class and exam schedules
- Get your registration history and status
- More
The online learning system that we use is called Moodle.
Moodle allows students to access course materials, gain feedback, upload work, see grades and much more all by logging in to their very own online account. All of your work is stored and accessible from home or on-campus.
Blackboard Collaborate is a video conference platform that allows for virtual classroom and teaching experiences. Typically, you access Blackboard Collaborate sessions through your Moodle course.
myOkanagan email can be forwarded to another email account so you can use your regular email account to receive notifications.
The general use computers hosted in the Library Information Commons are still available on each campus. Please visit the Library webpage to find out how to book an appointment for in-person use of our computer labs.
Alternatively, students can access out labs and software virtually:
- Login to our online computer labs
- Explore software available and view the software assigned to “General VMs”
Employee frequently asked questions
Need to access e-mail away from the office? Employees can login to webmail from any device.
Both student printers and staff printers can be installed on your machine for printer purposes. Please note you have to be on-campus to print or connected to VPN.
VPN services allow employees to gain access to on-campus resources from a remote location. This includes applications like printing, files access, banner, and more. Get started by watching our video:
Blackboard Collaborate provides a simple and reliable virtual classroom solution to power your online teaching needs.
To learn more about Blackboard Collaborate, reach out to the Learning and Applied Research Department.
Didn't find what you're looking for? View our FAQs.
Education Technology
The education technology resource centre provides advice, training and assistance to Okanagan College faculty in all program areas in instructional practices and delivery methods that reflect 'best practices' in the application of technology to teaching, learning and research.
Teaching virtually
OC's Learning and Applied Research department has resources, information and workshops available to faculty and instructors looking for support in developing online teaching materials.