Helpdesk
Need help connecting to wifi, logging in or technical support?
Password
Reset your password for myOkanagan and computers on campus.
Borrow
Book equipment for your project or presentation at Okanagan College.
WiFi
Students, employees and guests can connect to wireless internet on campus.
Contact the IT Helpdesk
By phone
Call one of our help desk technicians by dialing our service desk:
250-762-5445 ext 4444
1-866-839-4032
By email
Ask a question by sending us an email to support@okanagan.bc.ca
By chat
Click on the following link to start a chat session with one of our help desk technicians
Submit a service request
Ask a question or report an issue and we will follow up as soon as a technician is available.
Student frequently asked questions
myOkanagan lets students register for courses, access exam schedules, and view transcripts and grades.
Use myOkanagan to:
- Access myokanagan email
- Alter your contact information
- Change emergency contacts
- Add or drop classes
- View class and exam schedules
- Get your registration history and status
- More
The online learning system that we use is called Moodle.
Moodle allows students to access course materials, gain feedback, upload work, see grades and much more all by logging in to their very own online account. All of your work is stored and accessible from home or on-campus.
myOkanagan email can be forwarded to another email account so you can use your regular email account to receive notifications.
Employee frequently asked questions
Need to access e-mail away from the office? Employees can login to webmail from any device.
Both student printers and staff printers can be installed on your machine for printer purposes. Please note you have to be on-campus to print or connected to VPN.
VPN services allow employees to gain access to on-campus resources from a remote location. This includes applications like printing, files access, banner, and more. Get started by watching our video:
Didn't find what you're looking for? View our FAQs.
Education Technology
The education technology resource centre provides advice, training and assistance to Okanagan College faculty in all program areas in instructional practices and delivery methods that reflect 'best practices' in the application of technology to teaching, learning and research.
Working remotely
The transition to remote working can take some adjustment for those who are new to it. Okanagan College offers resources to help you successfully master the tools available.
Useful links
The new OC website has an "action centre" that can be launched easily from any page, giving you fast access to OC Webmail, myOkanagan, Moodle and more. On the top right of the page, click on the white down-arrow in the red ribbon.
Here are links to additional tools and resources:
- BlueJeans
- Blackboard Collaborate
- Mattermost messaging (contact
rebner@okanagan.bc.ca to set up team access)
Teaching virtually
OC's Learning and Applied Research department has resources, information and workshops available to faculty and instructors looking for support in developing online teaching materials.
Prepare for remote work
- Practice connecting to the services you will need
- Ensure that you can connect with your team (e.g. accessing shared calendars and files)
- Update your contact information
- Confirm that you can remotely access your desk phone voicemail
- Download necessary software on laptops, desktops and mobile devices
- Be sure to pack all necessary power adapters