Incidents
Scheduled Maintenance
Helpdesk
Need help connecting to wifi, logging in or technical support?
Password
Reset your password for myOkanagan and computers on campus.
Borrow
Book equipment for your project or presentation at Okanagan College.
WiFi
Students, employees and guests can connect to wireless internet on campus.
Contact the IT Helpdesk
By phone
Call one of our help desk technicians by dialing our service desk:
250-762-5445 ext 4444
1-866-839-4032
By email
Ask a question by sending us an email to support@okanagan.bc.ca
By chat
Click on the following link to start a chat session with one of our help desk technicians
Submit a service request
Ask a question or report an issue and we will follow up as soon as a technician is available.
IT Security
IT Security, as part of the IT Services portfolio, is OC's center of expertise for cybersecurity advising and activities including assessment, auditing, monitoring, investigation, technology selection, awareness training, and incident response.
Learn tips to keep yourself safe and find out what to do if you have questions or concerns, want to report a suspicious email, cyber-threat incident or activity, or have possibly clicked a bad link or responded to something questionable.
October is Cyber Security Awareness Month
Our OC cyber security awareness series will discuss a new topic each week:
- Week 1 - Email Scams and Phishing
- Week 2 – Password Safety
- Week 3 – Securing your devices
- Week 4 – Working Remotely
Return equipment
If you are just returning unneeded equipment, please come by your local IT Office and drop it off. If you can, please label it covid-return and include your employee/student id number.
Book a computer setup
This service is if you would like assistance re-installing the equipment that was taken home. For all other inquiries, please use our service request system.
Need more equipment?
IT Services has equipment to borrow.
If you are a student, instructor, or staff, please feel welcome to book equipment to help with any project you may be working on.
Student frequently asked questions
myOkanagan lets students register for courses, access exam schedules, and view transcripts and grades.
Use myOkanagan to:
- Access myokanagan email
- Alter your contact information
- Change emergency contacts
- Add or drop classes
- View class and exam schedules
- Get your registration history and status
- More
The online learning system that we use is called Moodle.
Moodle allows students to access course materials, gain feedback, upload work, see grades and much more all by logging in to their very own online account. All of your work is stored and accessible from home or on-campus.
Blackboard Collaborate is a video conference platform that allows for virtual classroom and teaching experiences. Typically, you access Blackboard Collaborate sessions through your Moodle course.
myOkanagan email can be forwarded to another email account so you can use your regular email account to receive notifications.
The general use computers hosted in the Library Information Commons are still available on each campus. Please visit the Library webpage to find out how to book an appointment for in-person use of our computer labs.
Alternatively, students can access out labs and software virtually:
- Login to our online computer labs
- Explore software available and view the software assigned to “General VMs”
Employee frequently asked questions
Need to access e-mail away from the office? Employees can login to webmail from any device.
Both student printers and staff printers can be installed on your machine for printer purposes. Please note you have to be on-campus to print or connected to VPN.
VPN services allow employees to gain access to on-campus resources from a remote location. This includes applications like printing, files access, banner, and more. Get started by watching our video:
Blackboard Collaborate provides a simple and reliable virtual classroom solution to power your online teaching needs.
To learn more about Blackboard Collaborate, reach out to the Learning and Applied Research Department.
Didn't find what you're looking for? View our FAQs.
Education Technology
The education technology resource centre provides advice, training and assistance to Okanagan College faculty in all program areas in instructional practices and delivery methods that reflect 'best practices' in the application of technology to teaching, learning and research.
Teaching virtually
OC's Learning and Applied Research department has resources, information and workshops available to faculty and instructors looking for support in developing online teaching materials.