Incidents
Scheduled Maintenance
Contact the IT Helpdesk
By phone
Call one of our help desk technicians by dialing our service desk:
1-236-420-6709
By email
Ask a question by sending us an email to support@okanagan.bc.ca
By chat
Click on the following link to start a chat session with one of our help desk technicians
Submit a service request
Ask a question or report an issue and we will follow up as soon as a technician is available.
IT Security
IT Security, as part of the IT Services portfolio, is OC's center of expertise for cybersecurity advising and activities including assessment, auditing, monitoring, investigation, technology selection, awareness training, and incident response.
Learn tips to keep yourself safe and find out what to do if you have questions or concerns, want to report a suspicious email, cyber-threat incident or activity, or have possibly clicked a bad link or responded to something questionable.
IT Projects
As part of the IT Services portfolio at OC, the Business Solutions Team provides project management and technical expertise on strategically aligned IT projects.
Learn about what we do, how to submit a project request, access to project management tools and resources, and learn more about noteworthy projects.
Return equipment
If you are just returning unneeded equipment, please come by your local IT Office and drop it off. If you can, please label it covid-return and include your employee/student id number.
Need more equipment?
IT Services has equipment to borrow.
If you are a student, instructor, or staff, please feel welcome to book equipment to help with any project you may be working on.
Employee frequently asked questions
Need to access e-mail away from the office? Employees can login to webmail from any device.
Both student printers and staff printers can be installed on your machine for printer purposes. Please note you have to be on-campus to print or connected to VPN.
VPN services allow employees to gain access to on-campus resources from a remote location. This includes applications like printing, files access, banner, and more. Get started by watching our video:
Didn't find what you're looking for? View our FAQs.
Education Technology
The education technology resource centre provides advice, training and assistance to Okanagan College faculty in all program areas in instructional practices and delivery methods that reflect 'best practices' in the application of technology to teaching, learning and research.
Teaching virtually
OC's Learning and Applied Research department has resources, information and workshops available to faculty and instructors looking for support in developing online teaching materials.