IT Services For Students
Reset Your Password(s)
If you are unable to login to your myOkanagan or Network account, you can initiate a password reset by calling our Help Desk, 250-762-5445 ext 4444, Toll free 1-866-839-4032.
Connecting to Wifi
Students have access to two WiFi networks on campus: eduroam and OC
- How to connect to the eduroam wireless network (preferred)
- How to connect to the OC wireless network (alternate)
You can access your network files via a web browser using myFiles. Enter your Network ID and password.
Access to e-mail, class schedules, account information, tax forms, fee assessments, final grades, academic transcript, moodle, and more...
We have designed this section specifically for students – to provide you with the information you need to make the best use of the many facilities and services available to you.
Okanagan College is a vibrant institution that places a high priority on the application of technology in learning and we, in IT Services, are committed to providing key technical services and support for students.
As a member of the College community, your access to the network and computing resources of Okanagan College is a privilege. You are required to use computing and information resources responsibly and to guard against abuses. Please review our policy regarding Responsible and Appropriate Use of IT Resources.
Services for Students
As a student at Okanagan College, you will gain access to a number of resources which may require authentication before use. These include:
Windows (Network) Account
In order to access computer and printing services on campus, you will be required to login to the Windows Network using your Windows Network Account and Password.
Your Windows account is your 9 digit OC Student Number and your default password is your birth date in mmddyyyy format.
Windows accounts are created automatically for students at registration time and are set to expire after one year.
myOkanagan is the Okanagan College Web Portal which will provide you with quick and easy access to many essential web based services from any internet connected computer. These services include:
- Student E-mail (email@example.com)
- Class Schedules
- Account Information
- Tax Forms
- Fee Assessments
- Final Grades
- Academic Transcript
- Access to Blackboard
- Access to the OC Wireless Network
- And more...
Your myOkanagan ID is your 9 digit OC Student Number and your default password is your birth date in mmddyyyy format. The first time you log into myOkanagan, you will be asked to agree to the Responsible and Appropriate Use of IT Resources policy, and will have to change your password from the default value.
myOkanagan accounts are automatically created once you apply or enrol at Okanagan College Student and do not expire.
Moodle is the learning management system (LMS) implemented at Okanagan College. Moodle is used to supplement face-to-face instruction and to deliver course materials via the internet using a web browser. Features include:
- course content management and delivery
- communication (course e-mail, chat, bulletin board)
- collaboration (student projects and presentations)
- assessment and evaluation
- course administration and electronic grade management
To access Moodle, first log into MyOkanagan (see above) then click the link for Moodle in the top right hand corner of your page.
Moodle accounts are created automatically for students once they register in a course.
Depending on the type of course/program you are registered in, you may or may not have access to all of these account types.
Any problems or questions regarding your computing accounts should be directed to the IT Services Helpdesk at: 1-866-839-4032 or 762-5445 Ext.. 4444.
Access the Internet
Students may access the Internet on campus from computers in one of the many well-equipped computer labs or via the campus-wide wireless network using their own computer.
Lab computers will require that you login in to the campus network using your Novell network account. Wireless access requires that you authenticate your identity using your myOkanagan login credentials.
The AskUs Online Help System is packed with information, documentation and tools to help students with their computer, software and connecting to the campus network and online services. This resource is available around the clock, and should be the FIRST PLACE you look for assistance.
The Okanagan College IT Services Helpdesk staff are dedicated to assisting students and staff with their computer related problems. Help can be found at:
- AskUs Online Help System
- IT Services Helpdesk
- By Phone - Extension 4444 or Toll-Free 1-866-839-4032
- In Person (Kelowna only) - Room L104 Centre for Learning
- Via Electronic Mail
- Hours of Operation
- Summer Hours: M-F 8:00 am - 4:00 pm (May 1-August 31, excluding holidays)
- Regular Hours: M-F 8:30 am - 4:30 pm (Excluding holidays)
IT Services does not provide hardware repairs or replacements for student owned desktop or laptop computers. We can often assist (as time permits) in diagnosing a specific problem or hardware failure, but the actual repairs must be performed by the original manufacturer (check your computer warranty to see if the system is still covered) or by a local repair shop.
We provide limited "how to" information on specific software applications, but will research your questions as time allows. You may want to review the documentation or technical support web sites for the software vendor for more assistance in the use of individual applications. You may also submit your questions directly to the AskUs Online Help System.