As of Thursday Jan.19, more systems are operational and available to students and staff at Okanagan College, following the network outage last week.
Thank you to everyone across the OC community for your continued support and patience.
Moodle
Students and instructional staff can login to Moodle at https://mymoodle.okanagan.bc.ca to access course materials and online classes.
To login to Moodle, students need to use their OC student email address (typically firstname.lastname@myokanagan.bc.ca) and password.
Student and staff email accounts
If your OC email account is locked or requires a password reset, please call the IT Helpdesk at 1-236-420-6709 or email support@okanagan.bc.ca.
IT Services is responding to password resets as quickly as possible through the Helpdesk phone/email support lines. The best way to reach out is virtually, so your request can be tracked and followed up.
Student or staff 300-numbers
Every OC student and employee has a unique nine-digit user number that begins with 300. If you do not know your 300-number and require it to access other services, please contact:
Students - registration@okanagan.bc.ca
Staff – Contact your manager.
Student and staff ID cards
OC student and staff ID cards must be refreshed regularly at hotspots to be effective. This is especially important if you have been away from campus for more than 24 hours.
If you are experiencing problems with your ID card and are unable to access offices or other secured spaces on campus, please contact Campus Security or the Regional Dean’s office for help to get in.
There is a temporary pause on printing new student and staff ID cards. If you submitted a request for a new card before Jan. 6 and it was already printed, Business Services will contact you directly to arrange a time for you to pick it up.
Extended Deadline to Add/Drop Courses
The deadline to add and drop courses has been extended to 4:30 pm on Tuesday, January 24, 2023.
Students who would like to add or drop a course, or make changes to their schedule, are asked to email registration@okanagan.bc.ca with your request. Please include your 300-student number.
EducationPlannerBC
EducationPlannerBC is open and accepting applications from new students applying to Okanagan College.
Winter Semester 2023 Fee Payment – Extended deadline
Okanagan College has extended the fee payment deadline to January 31, 2023.
Students can use PayMyTuition to pay program/course fees; however, the feature that allows students to see their current tuition owing balance is currently unavailable.
In addition to PayMyTuition, OC also accepts online banking and in-person tuition payments as usual.
Students who need to verify their tuition owing balance should contact the Registrar’s Office by email at registration@okanagan.bc.ca or by calling 236-420-6715.
Transcripts
Unfortunately, Okanagan College is currently unable to produce properly formatted official transcripts.
As a temporary measure, graduates and students who request a transcript will be provided with an unofficial transcript that reflects their academic record and a letter of authenticity from the College. An official transcript will be mailed once systems are resolved.
Continuing Studies – Registering for courses
In December, OC released our Winter 2023 Continuing Studies brochure, and we are actively promoting the certificate, micro-credential and general interest courses and programs available at each campus and online.
To sign up for a Continuing Studies general interest course or to register for a program, individuals can contact the Registrar’s Office by email at registration@okanagan.bc.ca or by calling 236-420-6715.
Campus phone numbers
Main campus phone numbers have changed as of Jan. 16 – please update your records:
- Kelowna (K.L.O. campus): 236-420-6715
- Salmon Arm: 236-420-6713
- Revelstoke: 236-420-6706
- Penticton: 236-420-6711
- Vernon: 250-545-7291
Campus Security
Campus security phone numbers have been updated. In emergencies, after calling 911, please contact campus security at the following numbers:
- Kelowna / Salmon Arm: 250-317-2435
- Penticton: 250-486-3879
- Vernon: 250-307-4574
Internet access on campus
Guest WiFi internet access is available in many areas on OC campuses in Kelowna, Salmon Arm, Vernon and Penticton. To connect, users should select “OC Guest WiFi” from the available networks on their device.
IT Services is working diligently to restore additional, stronger internet connections at each campus. Our priority so far has been to connect student computer labs and shared computers, as well as classes that rely on internet or computer functionality, and College departments. This work is moving quickly, with ongoing improvements to our online connectivity over the next few days.
Parking permits
The parking portal is available for students, staff and visitors to purchase or update parking permits. Permits vary by time duration, campus and type. New users can create an account and returning users are able to login. Please refer to https://okanagan.bc.ca/parking or for more information, email parking@okanagan.bc.ca.
Support for students and staff
Okanagan College continues to work to restore systems and will send updates to students and staff as new information is available. Updates are also regularly posted to the OC website at www.okanagan.bc.ca.
If you need support:
Students can access a wide range of support through Student Services, including Counselling Services. To book a counselling appointment, visit the Counselling Services booking page. Students can also access mental health support 24/7 through the Province of BC’s Here2Talk page.
Employees can access support, including Counselling and other online services, through the College’s EFAP (Employee and Family Assistance Program) Homewood Health. Log into your Homeweb account at www.homeweb.ca or download the mobile app at www.homeweb.ca/app. More information is available at www.okanagan.bc.ca/efap. If you have any questions, please reach out to your Pension & Benefits Coordinators at: benefits@okanagan.bc.ca.