Multi-Functional Copiers / Laser Printers / Fax Machines
For all Ricoh multi-functional copiers refer to the following for repair and supplies. Ricoh model numbers include ....
CURRENTLY BEING UPDATED (JULY 10, 2018) MORE INFORMATION TO FOLLOW
NOTE - All colour machines are OEM only . If anything other than Ricoh supplies and service are utilized the at fault department will be responsible for all service, cleaning, and labour costs in order to repair the equipment.
A service request for equipment repair can be submitted two ways:
- On-Line Service Request - RICOH Service Request
- Telephone ...1-800-267-9469
When ordering Supplies you will need your equipment Serial Number from the sticker on the front of your Copier or Printer. When calling Canadian supplies include your name, department, telephone number and the our Blanket Purchase Order No. P0035609.
Staples & Transparencies:
Toll Free Ordering: 1-800-267-9469
E-mail Ordering: (to be updated)
If you use transparencies, please note they need to be Ricoh approved. Be very sure that ANY "write on" transparencies are kept well away from the system. They will melt and burn on the drum causing a chargeable replacement. The replacement cost will be incurred by the at fault department.
Type 'E' transparencies will work in Ricoh machines.
@ Remote Appliance:
The @Remote appliance orders all toner automatically for all MFDs and laser printers except for the Ricoh Aficio SP 3510DN. @ Remote orders toner when the old cartridge is taken out and a new cartridge is put in. NOTE: Toner is not re-ordered until the old cartridge is removed from the MFD or printer. Once the old toner is removed, the @Remote appliance will re-order toner and it will be shipped from Ricoh Supplies to Central Receiving for delivery.
Low Toner: When the display shows "low toner". Should be left until it says empty so you get full life from the toner cartridge. Low toner will not affect copy quality. If there is a copy quality issue at the same time as a low toner, changing the toner, usually, will not help. Call service.
If the machine is in "low toner" and the user is about to print a large job it is suggested that the toner be replaced first.
Out of Toner: Toner empty may cause quality issues. The machine should stop being usable at "out of toner" to prevent quality issues.
Faint or Light Copies
If you see your print job as being faint or light copies - a service call should be placed. Do not try to change the toner to fix the problem, even if the add or low toner warning is on. If you do so, the @Remote will not place an order when the next toner is needed. Therefore, when the machine really does run out, there will be no backup supply."
: Don't remove a low toner cartridge, shake it and put it back.
: Don't change the cartridge when the machine is not asking for toner.
: Don't ask the technician to place toner orders, even if he/she offers to do it for you.
Because the copier or printer will not function once the toner cartridge is empty, it is advisable to always have a spare toner cartridge. Arrival of a new cartridge takes approximately 2-3 days.
Ricoh InfoPrint Solutions encourages the recycling of empty toner bottles, fax and print cartridges and takes back the empties at no cost to Okanagan College. Once a toner has expired it can be left within close vicinity of the device and when the replacement toner is delivered it will be picked up for recycling by a member of Central Stores.
Should you notice waste toner that requires recycling they can be placed in plain site for pickup or alternatively you can call 4261 or email email@example.com who will arrange to have the toner picked up and properly disposed of.
Single and Multiple Cartridge Return
- Place the empty toner cartridge in the box from your new toner cartridge. Seal the box.
- For multiple cartridges, combine them in a suitable box and pack accordingly if possible.
- Attach the prepaid Canada Post label and cover the label with clear plastic tape to the package(s) that need to be sent for recycling. The package(s) can be picked up by Central Stores.
- The label can be printed and copied for reuse in the future.
Ricoh_Canada Post Return Label
Please ensure to send EMPTIES ONLY via this method. For defective toners, replacements and all other returns, call Ricoh at 1-877-335-4566 or e-mail canadasupplies@Ricoh.ca .
Note: Ricoh will not be responsible for the loss or reimbursement of any unused cartridges of any type returned to the recycling facility.
Waste Toner Containers - Ordering
A Ricoh tech must order toner waste cartridges.
Waste Toner Containers - Recycling
The waste toner containers are recycled in the same manner as the toner cartridges. See above "Toner Recycling".
NOTE - All Laser Printers are OEM only. If anything other than original brand supplies and service are utilized the at fault department will be responsible for all service, cleaning, and labour costs in order to repair the equipment.
Fax Machine Repair
All service and repair calls for fax machines are initiated with a Web Requisition. Please complete and submit a Web Requisition with the following information …
- Contact Name
- Telephone Number
- Location of Fax Machine
- ID Number of Fax Machine - the five-digit number beginning with a K or an A
- Complete Description of Problem
Supply Management will place the service call with Ricoh Canada. A Ricoh service technician will then contact you to set up a time for the service call. Please note that costs are not covered under a warranty.
Fax Machine Toner - Please complete and submit a Web Requisition. The following information is required ...
- Contact Name
- Telephone Number
- Toner Part Number
- Quantity Required
- New or Recycled Toner Cartridge
Recycling of Empty Fax Toner Cartridges - Please forward all empty cartridges to Central Stores.
All white paper for multi-functional copiers, fax machines and laser printers is available from Central Stores. Please complete an Inventory Requisition form. See Supplies Available From Stores page for paper sizes and codes.
Paper - Environmental Considerations
- One tree produces approximately 80,500 sheets of paper.
- It takes 17 pulpwood market-sized trees to produce one ton of paper.
- Reycling one ton of paper saves approximately 17 trees.
- Okanagan College used approximately 15,000,000 sheets of 8.5 x 11 paper for copying only in 2007. This figure does not include printing statistics, which more than triples this amount.
Use of electronic communication (e.g. conference calls, email, online tracking logs, electronic invoices) all aim to reduce paper usage. Help to protect our environment by reducing your copying and printing.
It is important to note all copy/bond paper purchased throughout the institution must meet and be a minimum 30% post-consumer recycled content and FSC Certified.
Last Updated : Friday, September 21, 2018