Facilities and Business Services

You are the only person entitled to use your OC Print and Copy account. You may not use your OC Print and Copy account for any improper or unlawful purpose.  Using another student’s OC Print and Copy account, or altering or falsifying your account information will be dealt with pursuant to OC’s General Academic Regulations and Policies and OC’s Student Non-Academic Conduct Policy and may also be subject to civil or criminal proceedings.

You may use your OC Print and Copy account at all locations which support the service. The account functions on the principle of a declining balance where print or copy jobs produced on an OC print device will be deducted from your account.

You are responsible for the use of your OC Print and Copy account, including debits made as a result of misuse of your account. If you have problems using your account, you must first try to settle the problem directly with your financial service provider. In some circumstances, OC may be able to provide assistance in resolving disputed or declined transactions.

Please exit your OC Print and Copy account at the end of each session.

You are responsible for safeguarding your OC Print and Copy account information against loss or theft, and for keeping your online account password, or PIN, confidential. OC will not ask you to divulge any of your access information. If you suspect another person knows your PIN, or password, call the help line at 250-762-5445, extension 4444 or toll-free 1-866-839-4032, or go to the Help Desk located in Room L104, Centre for Learning (Kelowna Campus only) and change it immediately.

If your OC Print and Copy account information has been compromised you must either immediately change your password through the Change Details tab within Pay Per Print Pay Per Print, or immediately deactivate your account by calling OC Print Services at 250-762-5445, extension 4242.  An email or voice message does not constitute proper notification.

You are responsible for all transactions made on your OC Print and Copy account until it has been reported to OC as compromised. OC is not responsible for debits or services obtained on a compromised account. After you deactivate your OC Print and Copy account, you will not be responsible for any further unauthorized use. Once a replacement OC Print and Copy account has been issued, your remaining cash balance will be transferred to your new OC Print and Copy account.

If you are not able to successfully resolve a charge on your OC Print and Copy account with your financial service provider and you wish to dispute the charge further, you must notify OC Print Services at 250-762-5445, extension 4242 or at payperprint@okanagan.bc.ca within 10 calendar days of the date of the charge. You must provide the date, location and amount of the transaction, along with any other information that may help staff resolve your claim. Disputing a charge with OC does not mean that the disputed charge will be credited to your OC Print and Copy account. Charge disputes are dealt with on a case-by-case basis.

If your refund request is approved, the approved amount will be reinstated to your account.

All OC Print and Copy account funds are in Canadian dollars. The intended amount of deposits made using a debit or credit card that was issued outside of Canada may not be equivalent to the amount actually deposited due to currency exchange rates.

Okanagan College is not liable to you for any loss, damages, or expenses of any kind that may result from the use or misuse of your OC Print and Copy account, or if your OC Print and Copy account is not accepted or you do not have sufficient funds in your account. You agree to indemnify, hold harmless and release OC from any and all claims for losses, damages, injury, fees, expenses, charges or debts made by any party against OC arising out of the use or misuse of your OC Print and Copy account.

Yes, you can. To transfer credits, log in to your Pay Per Print account and select "Transfer" from the left menu. Enter the amount of credit you would like to transfer and enter the recipient's student ID number. You can use the comment box to provide information for your own records.

No, employees and guests of Okanagan College are also charged to print. Every printer and copier on campus is using the new print management software.

If you are experiencing technical difficulties with printing equipment you may be required to print at another location.

You should follow these steps to request a refund.

• Log in to your Pay Per Print account and select the “Recent Print Jobs” menu option.
• Find the job that had a problem and in the far right column of that specific job record, select the link: “Request Refund.”
• The Refund Request will display with details on the job in question. In the Refund Amount box select Full amount or Partial amount, depending on how much of the print job failed. If selecting a partial amount enter the partial amount you are requesting as a refund.
• Complete the Reason for Request field and then press the Send button.
• An administrator will review your request and respond to you. All approved refunds will be credited within two business days.  

Please note unused account balances will not be refunded.

No, your account will expire after 12 months of inactivity. At that point, any unused credits will be dropped. Please review the Terms and Conditions for more information.

Please contact payperprint@okanagan.bc.ca for assistance with account issues.

Sustainability is one of Okanagan College’s key areas of interest.

We’re not just talking about saving trees, reducing carbon footprint,and recycling (although all those things are important to us.) We also look at sustainability as a principle to guide how we do business.

Over the past number of years, more of Okanagan College’s scarce financial resources have gone to cover the costs of increased student printing through our network multifunction devices that print, scan and copy. Toner, paper, technician support, wear and tear on printers: all are costs that divert resources from where they can do more good on our campuses.

We’ll be up front. One of the reasons we are implementing Pay Per Print is money. We want to recover some of those costs, to help generate some much-needed (and appreciated) revenue for Okanagan College and to help ensure our financial sustainability as an institution with the resources to provide quality education and support services.

Another important reason, though, is because of our interest in sustainability – the Kermit-the-frog, environmental kind of sustainability. Being charged for printing should give people pause to think about whether they really need to bring that PDF or email in to the physical world through the miracle of paper and toner, or whether they can live with it electronically.

Maybe putting a price tag on it will prompt someone to ask ‘does it need to be printed? Am I willing to pay the price?’ And making a decision to live with a digital version of something can save trees, reduce use of chemicals, limit wear and tear on equipment, save electricity . . . you get the picture.

Let’s face it. We’ve all probably printed something we didn’t need to. Printed an entire 25-page document when we only needed one page of it.Something that forces us to reflect a little harder before we mindlessly send the print command can’t be all bad . . .

Many other institutions and organizations – about 50,000 - have implemented the system Okanagan College uses to monitor, track and charge for printing. Among post-secondary institutions, they have seen the number of pages printed drop significantly: anywhere between 25 and 60 per cent. When you think that Okanagan College printers are spitting out 4.5 million pages annually, that will mean significant savings here.