Facilities and Business Services

Pay Per Print

Students can purchase credit online via PayPal, or they may purchase a cash voucher at any Bookstore or Okanagan College Library. OC encourages environmentally responsible printing by setting the default on most printers and copiers to double-sided, and gives a discount for printing double-sided (duplex).

The cost to print and/or copy is:

  B&W Colour Duplex
Letter 10¢ 40¢ 1¢/page discount for double-sided
Legal 10¢ 40¢ 1¢/page discount for double-sided
11 x 17 20¢ 80¢

1¢/page discount for double-sided

    Click here to log in to your Pay Per Print account.

    Adding credit to your Pay Per Print account

    Students and guest users of Okanagan College printers and copiers are responsible for purchasing print/copy credits; this can be done two ways:

    1. You may purchase credit online via PayPal (you can set up an account, use your existing account, or access PayPal as a visitor and pay by credit card).
    2. You may purchase a voucher at any Okanagan College Campus Store or, if after hours, you may purchase a voucher from the Library. 

    Online payment via PayPal

    There are a few ways to purchase credit online using PayPal:

    • Go to www.paypal.com/ca
    • Click on the “Sign Up” button
    • Click on “Get Started” under the Personal section
    • Enter your Information then click on “Agree and Create Account”
    • You will then be able to choose to either set up your bank account or credit card by clicking on the appropriate link. For bank accounts please note, once all information is entered it will take 2 to 3 business days to complete the activation process with PayPal. The account may be used immediately if activated by credit card.

    If you wish to set up your bank account you will need the following information:

    • Bank transit number (5 digits)
    • Institution number (3 digits)
    • Account number (1 to 12 digits)

    If you have a chequing account these numbers will be found on the bottom of your cheque. If you don’t have a chequing account please visit your financial institution's website for more information.

    Use your existing PayPal account to transfer credit to your OC Pay Per Print account

    If you are at an Okanagan College computer, log in and when the Pay Per Print window pops up, click on My Account – log in with your network ID number and password. If you are on a personal computer, click on the "My account" button above and enter your ID number and password.

    On the left tool bar, click “Add Credit (PayPal).” Then choose how much you would like to add to your account – either five or ten dollars. Click on the “Add Value” button and you will be redirected to PayPal to complete the transaction.

    If you do not have a PayPal account but wish to pay online, you can use PayPal as a visitor and pay by credit card without creating a PayPal account

    If you are at an Okanagan College computer, log in and when the Pay Per Print window pops up, click on My Account – log in with your ID number and password. If you are on a personal computer, click on the "My account" button above and enter your ID number and password.

    On the left tool bar, click “Add Credit (PayPal).” Then choose how much you would like to add to your account – either five or ten dollars. Click on the “Add Value” button and you will be redirected to PayPal to complete the transaction. Once in PayPal, click on “Don’t have a PayPal account” and then fill in the required information. Once complete, your Pay Per Print account will be credited by PayPal.

    Purchase a voucher

    You can purchase $2, $5 and $10 voucher cards from any of our Bookstores during regular store hours.

    Outside of store hours you can purchase $2, $5 and $10 cards in the Library (cash only).

    To redeem your voucher:

    • Log in at an Okanagan College computer. When the pop-up Pay Per Print window opens, click on My Account. If you are logging in on a personal computer, you can select the "My account" button above. When the Pay Per Print window opens, select My Account.
    • Log in using your Okanagan College ID and password.
    • Click “Redeem Card” on the left menu. Enter the voucher number exactly as it appears using case-sensitive letters and dashes in the card number box and click “Use Card.”
    • Throw the card in a recycling bin.

    Printing using Pay Per Print

    The implementation of Pay Per Print will not change the way in which you access print services at Okanagan College but there are a few items to keep in mind, especially since printing incorrectly will cost you money.  

    Use the Print Preview function to ensure your document is set up correctly before you print. Viewing the document online first will ensure you do not print blank pages or unnecessary pages.

    Once you have reviewed your document in Print Preview, select the Print button and a pop-up window will appear with the cost value of your print job. Review this information to ensure it is correct. Select cancel if it is incorrect and review your Print Setup. If the value is correct, select the print button at the bottom of the pop-up – your document will print and your account balance will be adjusted.

    Refunds

    As per the Terms and Conditions of Pay Per Print, there are no refunds offered for unused account balances.

    Refunds for failed print jobs will be considered once reported by the user and reviewed by an administrator. Examples of what constitutes a failed print job are: a paper jam, if the printer ran out of toner, or if there were some other mechanical failure on the part of the machine.

    A few examples of failed print jobs that will not be considered for refund are: a document was not set up properly by the user or if a user would prefer single-sided but selected double-sided. Those print jobs are the result of user error, and are not eligible for refund.

    If you have a legitimate print failure, please follow these steps to begin the refund process:

    Log in to your Pay Per Print account and select the “Recent Print Jobs” menu option.
    Find the job that had a problem and in the far right column of that specific job record, select the link: “Request Refund.”
    The Refund Request will display with details on the job in question. In the Refund Amount box select Full amount or Partial amount, depending on how much of the print job failed. If selecting a partial amount enter the partial amount you are requesting as a refund.
    Complete the Reason for Request field and then press the Send button.
    An administrator will review your request and respond to you. All approved refunds will be credited within two business days.  
    Please note unused account balances will not be refunded.

    If you have more questions about Pay Per Print, click here to view our Terms and Conditions or FAQs below.

    Terms and Conditions

    Okanagan College Print and Copy accounts are governed by these terms and conditions and Okanagan College’s Policies. Read the terms and conditions carefully, as they constitute legal obligations between you and Okanagan College (“OC”). The use of the words “you" and "your" denote the person named on the OC account or the person to whom the account is issued.

    By obtaining an OC Print and Copy account, depositing funds into your OC Print and Copy account or by using OC Print and Copy services, you agree to and accept all of these terms and conditions. The terms and conditions are subject to change from time to time and without notice. Future changes will apply to all OC Print and Copy accounts in circulation and will supersede the previous terms and conditions in effect at the time you acquired your OC Print and Copy account. Be sure to review the terms and conditions regularly.
     

    You are the only person entitled to use your OC Print and Copy account. You may not use your OC Print and Copy account for any improper or unlawful purpose.  Using another student’s OC Print and Copy account, or altering or falsifying your account information will be dealt with pursuant to OC’s General Academic Regulations and Policies and OC’s Student Non-Academic Conduct Policy and may also be subject to civil or criminal proceedings.

    You may use your OC Print and Copy account at all locations which support the service. The account functions on the principle of a declining balance where print or copy jobs produced on an OC print device will be deducted from your account.

    You are responsible for the use of your OC Print and Copy account, including debits made as a result of misuse of your account. If you have problems using your account, you must first try to settle the problem directly with your financial service provider. In some circumstances, OC may be able to provide assistance in resolving disputed or declined transactions.

    Please exit your OC Print and Copy account at the end of each session.

    You are responsible for safeguarding your OC Print and Copy account information against loss or theft, and for keeping your online account password, or PIN, confidential. OC will not ask you to divulge any of your access information. If you suspect another person knows your PIN, or password, call the help line at 250-762-5445, extension 4444 or toll-free 1-866-839-4032, or go to the Help Desk located in Room L104, Centre for Learning (Kelowna Campus only) and change it immediately.

    If your OC Print and Copy account information has been compromised you must either immediately change your password through the Change Details tab within Pay Per Print Pay Per Print, or immediately deactivate your account by calling OC Print Services at 250-762-5445, extension 4242.  An email or voice message does not constitute proper notification.

    You are responsible for all transactions made on your OC Print and Copy account until it has been reported to OC as compromised. OC is not responsible for debits or services obtained on a compromised account. After you deactivate your OC Print and Copy account, you will not be responsible for any further unauthorized use. Once a replacement OC Print and Copy account has been issued, your remaining cash balance will be transferred to your new OC Print and Copy account.

    While OC Print and Copy account balances will automatically carry over from term to term with active use, the balance will expire after 12 months of inactivity. If you stop attending OC but return before your OC Print and Copy account has expired, you will not need a new account.  

    No refunds of unused account balances will be issued for funds deposited into the OC Print and Copy account.

    If you are not able to successfully resolve a charge on your OC Print and Copy account with your financial service provider and you wish to dispute the charge further, you must notify OC Print Services at 250-762-5445, extension 4242 or at payperprint@okanagan.bc.ca within 10 calendar days of the date of the charge. You must provide the date, location and amount of the transaction, along with any other information that may help staff resolve your claim. Disputing a charge with OC does not mean that the disputed charge will be credited to your OC Print and Copy account. Charge disputes are dealt with on a case-by-case basis.

    If your refund request is approved, the approved amount will be reinstated to your account.

    All OC Print and Copy account funds are in Canadian dollars. The intended amount of deposits made using a debit or credit card that was issued outside of Canada may not be equivalent to the amount actually deposited due to currency exchange rates.

    Okanagan College is not liable to you for any loss, damages, or expenses of any kind that may result from the use or misuse of your OC Print and Copy account, or if your OC Print and Copy account is not accepted or you do not have sufficient funds in your account. You agree to indemnify, hold harmless and release OC from any and all claims for losses, damages, injury, fees, expenses, charges or debts made by any party against OC arising out of the use or misuse of your OC Print and Copy account.

    All payment processing is conducted through PayPal. OC does not store any credit card or banking information whatsoever. We do not provide any personal information about you to any third parties.

    Contact Information
    Okanagan College, Print Services
    1000 KLO Road, Kelowna, BC Canada
    V1Y 4X8
    Ph: 250-762-5445 extension 4242

    FAQs

    No, there are no additional service fees to use PayPal or to purchase vouchers for Pay Per Print. All costs are included in the purchased print amount.

    You will be able to print immediately after adjusting your credit. If you already have a PayPal account and are using a credit card, you will be able to print as soon as you add credit to your account. If you are setting up a PayPal account and linking it to your bank account information, you will have to wait for approximately three days for the account verification.

    Yes, each voucher has an expiration date printed on it. Please pay attention to this date and ensure you convert your voucher into credit before the date printed on your card. Expired cards will not be honoured.

    Yes, you can. To transfer credits, log in to your Pay Per Print account and select "Transfer" from the left menu. Enter the amount of credit you would like to transfer and enter the recipient's student ID number. You can use the comment box to provide information for your own records.

    No, employees and guests of Okanagan College are also charged to print. Every printer and copier on campus is using the new print management software.

    If you are experiencing technical difficulties with printing equipment you may be required to print at another location.

    You should follow these steps to request a refund.

    • Log in to your Pay Per Print account and select the “Recent Print Jobs” menu option.
    • Find the job that had a problem and in the far right column of that specific job record, select the link: “Request Refund.”
    • The Refund Request will display with details on the job in question. In the Refund Amount box select Full amount or Partial amount, depending on how much of the print job failed. If selecting a partial amount enter the partial amount you are requesting as a refund.
    • Complete the Reason for Request field and then press the Send button.
    • An administrator will review your request and respond to you. All approved refunds will be credited within two business days.  

    Please note unused account balances will not be refunded.

    No, your account will expire after 12 months of inactivity. At that point, any unused credits will be dropped. Please review the Terms and Conditions for more information.

    Guests of Okanagan College can print at any Library with sign-in assistance from a Library staff person. Guests will be signed in to the Okanagan College network and then will click on “My Account” in the pop-up Pay Per Print window.

    The next step is to create a guest account, which they can add credit to either using PayPal or by entering a voucher number (vouchers are available at any Campus Store or at the Library after hours.)

    Follow these steps to add credit to a guest account. Once established, the guest account can be accessed in the future for further printing. Okanagan College’s Terms and Conditions also apply to guest users.

    Students and guest users of Okanagan College printers and copiers are responsible for purchasing print/copy credits; this can be done two ways:

    1. You may purchase credit online via PayPal (you can set up an account, use your existing account, or access PayPal as a visitor and pay by credit card), or
    2. You may purchase a voucher any Okanagan College Campus Store or, if after hours, you may purchase a voucher from the Library.  

    Please contact payperprint@okanagan.bc.ca for assistance with account issues.

    Sustainability is one of Okanagan College’s key areas of interest.

    We’re not just talking about saving trees, reducing carbon footprint,and recycling (although all those things are important to us.) We also look at sustainability as a principle to guide how we do business.

    Over the past number of years, more of Okanagan College’s scarce financial resources have gone to cover the costs of increased student printing through our network multifunction devices that print, scan and copy. Toner, paper, technician support, wear and tear on printers: all are costs that divert resources from where they can do more good on our campuses.

    We’ll be up front. One of the reasons we are implementing Pay Per Print is money. We want to recover some of those costs, to help generate some much-needed (and appreciated) revenue for Okanagan College and to help ensure our financial sustainability as an institution with the resources to provide quality education and support services.

    Another important reason, though, is because of our interest in sustainability – the Kermit-the-frog, environmental kind of sustainability. Being charged for printing should give people pause to think about whether they really need to bring that PDF or email in to the physical world through the miracle of paper and toner, or whether they can live with it electronically.

    Maybe putting a price tag on it will prompt someone to ask ‘does it need to be printed? Am I willing to pay the price?’ And making a decision to live with a digital version of something can save trees, reduce use of chemicals, limit wear and tear on equipment, save electricity . . . you get the picture.

    Let’s face it. We’ve all probably printed something we didn’t need to. Printed an entire 25-page document when we only needed one page of it.Something that forces us to reflect a little harder before we mindlessly send the print command can’t be all bad . . .

    Many other institutions and organizations – about 50,000 - have implemented the system Okanagan College uses to monitor, track and charge for printing. Among post-secondary institutions, they have seen the number of pages printed drop significantly: anywhere between 25 and 60 per cent. When you think that Okanagan College printers are spitting out 4.5 million pages annually, that will mean significant savings here.