Cyber-Incident and network updates

College notifies staff and students of privacy incident

On Monday, January 9, Okanagan College responded to an incident in which an unauthorized entity gained access to certain Okanagan College technology systems.  As soon as the intrusion was detected, the College took steps to contain the incident and engaged cybersecurity experts to assist with the response and investigation.

In the course of the investigation, it has been determined that certain information belonging to current students and employees may have been subject to risk as a result of the incident.

Current students should read the NOTIFICATION OF PRIVACY INCIDENT (Jan. 23, 2023).

A notification has been sent directly to current Okanagan College employees.

Questions? Please see cyber-incident FAQs or contact cyberincident@okanagan.bc.ca.

Network/Systems updates

IT Services continues to make progress following the network outage on Jan. 9. Many systems are now restored, and/or temporary solutions are in place.

Students and staff can login to Moodle using: https://mymoodle.okanagan.bc.ca

ClassFinder can be accessed at https://www.okanagan.bc.ca/class-finder

Help Desk is available by calling 236-420-6709 or by email to support@okanagan.bc.ca

For registration information email registration@okanagan.bc.ca

Latest updates: New add/drop and fee payment deadlines, Wifi at all campuses
Jan. 19, 2023

Thank you to all in the OC community for your patience, hard work and support.

Important contacts

Campus phone numbers

New main phone numbers have been implemented for each OC campus. They are:

  • Kelowna (K.L.O. campus): 236-420-6715
  • Salmon Arm: 236-420-6713 
  • Revelstoke: 236-420-6706 
  • Penticton: 236-420-6711 
  • Vernon: 250-545-7291

Callers can reach OC staff and departments by calling the campus first, and then following the prompts to be transferred to the correct individual/department. Please listen closely to the prompts and select zero to speak to a switchboard/reception operator.

Campus security

Campus security phone numbers have been updated. In emergencies, after calling 911, to contact campus security, please call the following phone numbers (cellular):

  • Kelowna / Salmon Arm: 250-317-2435
  • Penticton: 250-486-3879
  • Vernon: 250-307-4574

Cyber-incident FAQs

On Monday, January 9, Okanagan College responded to an incident in which an unauthorized entity gained access to certain Okanagan College technology systems.  The College responded by immediately shutting down and disabling network access across all of our campuses. We have engaged external cyber-security experts to assist in our investigation of the incident and restoration of our IT systems, both of which are active and ongoing.

Upon discovery of the incident, we took immediate steps to secure our IT systems and out of an abundance of caution, issued a public statement to our students and staff. We immediately launched an investigation with a leading third-party forensic services firm. 

We have notified the RCMP, the Office of the Information and Privacy Commissioner for British Columbia, and the Canadian Centre for Cyber-Security, whose collective recommendations we have followed throughout this process. 

We have been conducting a comprehensive forensic investigation with the assistance of cyber-security experts. Through those efforts, we recently uncovered evidence that suggests that certain information, including information belonging to current students, was subject to risk.

As a precautionary measure, we are offering all current students and employees a free two-year subscription to myTrueIdentity, a premium credit monitoring and identity theft prevention service. Students can obtain an activation code by calling TransUnion at 1-833-806-1882.

Our investigation is very much active and ongoing, and also very detailed and time-consuming. As a result, it may take several months to complete. Based on the information that has been available to us so far, and out of an abundance of caution, we opted to notify current students and employees proactively that their personal information provided to the College was at risk of having been compromised.

In the wrong hands, the type of personal information that was subject to risk can be used for fraud, identity theft and other harmful purposes. Although we have no evidence that any such activity has occurred, we encourage you to take steps to protect yourself, such as: 

  • Activating the credit monitoring service provided by the College;
  • notifying your credit card company or financial institutions of this incident; 
  • monitoring your account statements for unusual activity or discrepancies and reporting them to your credit card company or financial institutions;
  • obtaining a credit report to identify any unusual credit activity (such as evidence of accounts you did not open or inquiries from creditors you did not authorize to access your information) and notifying the credit agency immediately of any such activity; and
  • being alert to other unusual inquiries or communications that you may receive.

If you identify any information on an account statement or credit report that you do not understand, it is important that you contact the credit agency or your financial institution immediately.
 

We are working with experts to understand how the incident occurred.  Unfortunately, no organization can be entirely immune to these types of incidents.

We certainly understand and appreciate your concern.  We want to assure you that our efforts to determine precisely what information may have been affected is a top priority.

Currently, the notification and credit monitoring services pertain to current students and current employees only. That said, our investigation is very much active and ongoing, and forensic experts are working diligently to help us determine the extent to which information belonging to the College and other individuals was subject to risk. If the investigation determines information belonging to other individuals may have been affected, we will take immediate steps to provide those individuals with appropriate notification and support. 

We do not take information security and protection of information lightly, and we immediately engaged cyber-security experts to assist us with the response and investigation of the incident.

As soon as we confirmed that the network issues we were experiencing we the result of a cyber incident, we took steps to notify you on January 11th that this was the case, and to recommend steps you could take to protect your personal information from abuse. 

Further, as soon as it became clear that current student and staff information may actually have been exposed to risk of compromise, we issued a further detailed notification to current students and employees on January 23rd . This notification included an offer to access free credit monitoring, which we arranged with TransUnion on an expedited basis. 

We also notified the RCMP, the Office of the Information and Privacy Commissioner for British Columbia, and the Canadian Centre for Cyber-Security of the incident, and we have and will continue to follow their collective recommendations throughout this process.

At this stage, while the investigation is ongoing, it is not possible to know exactly what personal information belonging to which individuals may have been compromised, if any. 

Should the investigation determine that information belonging to individuals other than current students and employees may have been misused, the College will contact those individuals accordingly.

Our investigation is ongoing. It would be too early to know, and we would only be speculating.

Yes. We strongly encourage current students and current employees to take advantage of the free two-year subscription to myTrueIdentity that we are providing to all students, and to take the other precautionary steps that are outlined in the January 23rd detailed notification. 

Please note: you do not need to be a Canadian citizen to access credit monitoring services. Eligibility for credit monitoring in Canada depends on whether or not you have enough credit history in this country.  

How to activate myTrueIdentity

To access myTrueIdentity, you must be the legal age of majority (18+ years).

Step 1:  Obtain your unique Activation Code by contacting TransUnion at 1-833-806-1882. Call centre hours are Monday – Friday, 6:00 am to 3:30 pm PST, excluding statutory holidays. You will be asked questions to confirm that you are an active student, including your name and student number (300-number). 

Step 2:  Activate your account with your unique activation code by May 31, 2023, by visiting https://www.mytrueidentity.ca/  

If you are unable to activate your account for whatever reason, or you have difficulty accessing your account, please contact the TransUnion support line at 1-888-228-4939 for assistance and to confirm whether or not you have the required amount of Canadian credit history.

Students/employees who do not have the required amount of Canadian credit history to be eligible for myTrueIdentity should email cyberincident@okanagan.bc.ca, to determine the options available to your personal situation.

Step 3:  When activating your account, you will also need to provide TransUnion with your name, address, email address, date of birth, and SIN (optional), as well as answer certain authentication questions so that TransUnion can verify your identity and correctly link to your credit file.

Credit monitoring services monitor your credit file and alert you to key changes and potentially suspicious activity such as a new account opened in your name. (For more details, see the question below: What is a credit report? Is it the same as credit monitoring services?)

You will need to provide your student/employee number (300-number) when you call TransUnion to obtain your activation code, and potentially answer additional questions to verify your identity.

A credit report is a record of your history of access to and usage of loans (e.g. mortgages, car loans, banking lines of credit, etc.) and/or credit services (e.g. credit cards, pay-over-time plans, etc.) from Canadian lenders. It includes, among other things, information about how often you apply for credit, whether a lender grants you credit, and if so, a record of your payment history with each lender. All of this information is used to generate your credit score, which is a numerical value of your creditworthiness. Prospective lenders will rely on your credit score to assess their risk in loaning money or extending credit to you.

Individuals can access their credit report at any time, free of charge, by contacting either or both TransUnion or Equifax (see: Check your credit report https://www.canada.ca/en/revenue-agency/services/forms-publications/publications/rc284/protect-yourself-against-identity-theft.html). Individuals can also dispute, free of charge, any inaccurate information that is included on a credit report with the agency that issued the report.

To get a copy of your credit report, you must submit a request and TransUnion or Equifax will send you your credit report as of the date your request is processed. Note, however, that if you register for myTrueIdentity, part of that service includes anytime access to your TransUnion credit report, so you do not need to make a separate request to TransUnion.

Credit monitoring services provide you with ongoing electronic access to your credit report and they send you direct alerts by email any time an inquiry is received on your credit report, and when new credit is approved under your name. Receiving these alerts allows you to check and confirm that the new credit is not being granted to someone else using your identity.

When you register for myTrueIdentity credit monitoring services through TransUnion you gain online access to your TransUnion credit report on a secure website. You will be able to login whenever you would like to check your credit status and see your up-to-date report.

In Canada, there is no credit monitoring product that is offered to minors, as you must be the age of majority to obtain credit (18+). 

Possibly. Your citizenship or where you are from does not impact whether or not you are eligible for credit monitoring services in Canada. Non-Canadians may be eligible for credit monitoring. 

Whether or not you are eligible depends on how much credit history you have in Canada. Your credit history is created when you borrow money or apply for credit. Your credit history is a record of how well you manage credit and how risky it would be for a lender to lend you money. 

If you have not borrowed money or managed credit for very long in Canada, you may not have enough credit history for TransUnion to extend credit monitoring services to you. If this is the situation, they will tell you that you are not eligible for credit monitoring.

All current students and current employees are encouraged to follow the steps below to determine whether  they can activate myTrueIdentity credit monitoring through TransUnion.

That said, if you know that you have not taken out any loans or applied for and accessed credit in your own name from a Canadian lender, you will most likely not have a Canadian credit file. If that is the case, please contact cyberincident@okanagan.bc.ca so that we can determine what options are available to you. At a minimum, you will be eligible for TransUnion’s identity theft insurance and dark web monitoring service.

How to activate myTrueIdentity

To access myTrueIdentity, you must be the legal age of majority (18+ years).

Step 1:  Obtain your unique Activation Code by contacting TransUnion at 1-833-806-1882. Call centre hours are Monday – Friday, 6:00 am to 3:30 pm PST, excluding statutory holidays. You will be asked questions to confirm that you are an active student, including your name and student number (300-number). 

Step 2:  Activate your account with your unique activation code by May 31, 2023, by visiting https://www.mytrueidentity.ca/  

  • If you are unable to activate your account for whatever reason, or you have difficulty accessing your account, please contact the TransUnion support line at 1-888-228-4939 for assistance and to confirm whether or not you have the required amount of Canadian credit history.
  • Students/employees who do not have the required amount of Canadian credit history to be eligible for myTrueIdentity should email cyberincident@okanagan.bc.ca, to determine the options available to your personal situation.

Step 3:  When activating your account, you will also need to provide TransUnion with your name, address, email address, date of birth, and SIN (optional), as well as answer certain authentication questions so that TransUnion can verify your identity and correctly link to your credit file.

This may or may not be possible depending on your home country because not every country has a credit reporting system. Current students and current employees who are not eligible for credit monitoring services through TransUnion in Canada because they do not have enough credit history in this country should email cyberincident@okanagan.bc.ca and we will help you determine what services are available to you. At a minimum, you will be eligible for TransUnion’s identity theft insurance and dark web monitoring service.

Anyone with banking or credit accounts outside of Canada should also speak to their financial institution(s) for their recommendations on how best to protect your accounts from abuse.

Yes. Please contact cyberincident@okanagan.bc.ca for information specific to your situation.

TransUnion and Equifax are the two main credit reporting and monitoring agencies in Canada. They provide very similar services and are often referenced together.

The Canadian Revenue Agency (CRA) recommends individuals conduct regular reviews of their credit reports, by contacting either TransUnion or Equifax to obtain your credit report (see: Check your credit report Protect Yourself Against Identity Theft - Canada.ca). If you do this, you will receive your credit report dated according to your request.

*These options are open to any individual with credit history in Canada.

Please note that both TransUnion and Equifax will need to take steps to verify your identity prior to providing you with your credit report. This is a critically important security step that also protects your credit information from abuse.

In Canada, when an individual applies for credit, the organization accepting the application may send an inquiry to either TransUnion or Equifax, or both, to assess the individual’s creditworthiness. 

If the organization approves the individual’s application for credit, it will report its decision to extend credit to both TransUnion and Equifax.  

If you have registered for the myTrueIdentity credit monitoring services, you will receive a notification when credit has been approved under your name, giving you a chance to intervene. If the application inquiry was through TransUnion you may also receive a notification at that time. 

In the event you do not intervene in time to prevent the credit from being granted to someone who is trying to steal your identity, identity theft insurance and support is available through your myTrueIdentity services to assist you in recovering your identity and fixing your credit report. 
 
The College is offering current students and current employees two-years of credit monitoring through TransUnion’s myTrueIdentity services.

There are many trusted sources available for people who may have been impacted by any information breach to consider and use to determine their next steps. They include the RCMP, the Canadian government, the Office of the Information and Privacy Commissioner of B.C., the CRA, etc.

Individuals may choose to contact either or both of Canada’s two main credit reporting agencies to have an Identity Alert (Equifax) or Fraud Warning (TransUnion) added to your credit report.

(Please note:  Equifax has an additional option where it will add a Fraud Alert to your credit report, IF you are a confirmed victim of identity theft, meaning that you have evidence that someone else has actually tried to use your identity to obtain credit in your name.)

Contact Canada's main credit reporting agencies to have an identity alert added to your credit report.

  • Current international students: Please contact the government agency that issued your passport for more information and advice. The directions may vary by country, so it is important you contact the government agency that issued your passport.
  • Current students and employees (Canadian): Only if you provided your passport to us, we encourage you to visit Passport Canada’s website at https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports.html  for information on how to protect yourself from passport fraud.
  • Current employees from a country other than Canada:  Only if you provided your passport to us, we recommend you contact the government agency that issued your passport for more information and advice. The directions may vary by country, so it is important you contact the government agency that issued your passport.

The CRA has a webpage dedicated to how to protect yourself from identity theft (Protect Yourself Against Identity Theft - Canada.ca).

No. Service Canada does not issue a new social insurance number to individuals who are potentially affected by a data breach.

You should notify the CRA if you have reason to believe someone else is using your social insurance number. An example of this would be if you receive a Notice of Reassessment for undeclared earnings – it may mean that someone else used your SIN to work or receive taxable income.

For detailed information on the steps to follow if you suspect someone is using your SIN: https://www.canada.ca/en/employment-social-development/programs/sin/protect.html#a6

As a matter of best practice, we recommend that you remain vigilant, as always, to the possibility of fraud and identity theft by reviewing your financial statements and accounts regularly for any unauthorized activity. We encourage you to notify any credit card company(ies) and financial institution(s) where you have accounts, as they may have additional advice for you to consider. 

Monitor your account statements for unusual activity or discrepancies and report them to your credit card company(ies) and financial institution(s).  Please note that most credit card companies and financial institutions give you a limited amount of time (often, but not always, 30 days) to review your statements and dispute any unauthorized charges with them. You should also notify your local law enforcement of any suspicious activity.

Additionally, everyone should practice good cyber-hygiene. This includes:

  • Use appropriately complex passwords (i.e., a password that is between 8-256 characters using a combination of uppercase and lowercase letters, numbers and symbols, and that is not based on information (e.g. birth date, street address, nickname, pet’s name, etc.) that someone could easily associate with you. 
  • Never recycle passwords or repeat the same password (or a simple variation of the same password) across multiple accounts. 
  • Always be suspicious of emails, text messages, or phone calls you may receive asking you for personal information or that contain links or attachments, even if they appear to come from someone you know and trust.  
  • Enable multifactor authentication on whichever of your accounts offers this option. Multifactor authentication means that in addition to entering your username and password to access your account, you will also need to enter another piece of information (often a PIN) that is sent to you separately (often by text or phone call) by or on behalf of the account provider. 

Identity theft is a serious crime where your personal information is compromised by an imposter who intends to commit fraud in your name.  

Identity theft insurance ($50,000) is included in the TransUnion credit monitoring services being offered to current students and employees. It covers expenses related to identity theft, including reimbursement for fees and charges incurred if someone else has used your information to impersonate you. 

Other types of insurance, including title insurance and home insurance, do not provide additional coverage directly related to cyberattacks. 

If you have reason to believe that you have been a victim of fraud, for any reason, we urge you to contact your local police, and to notify any financial institutions you have a relationship with.

You can also contact the Canadian Anti-Fraud Centre at 1-888-495-8501 or online at https://www.antifraudcentre-centreantifraude.ca/index-eng.htm.

Please note, we have notified the Office of the Information and Privacy Commissioner for British Columbia of this incident and they are investigating the matter. If you would like to receive information from or file a complaint with the Office of the Privacy Commissioner for British Columbia, please contact info@oipc.bc.ca.

The dark web is not considered safe to access by the public and you could be exposing yourself to risk by attempting to access it.

Unlike the (regular) web we use for things like news, shopping, and social media, the dark web is part of the internet that is not indexed by search engines. This means you can’t search the dark web on Google, for example. It can only be accessed with special web browsers and is not considered safe to access unless you are familiar with the threats it presents.

The dark web allows cybercriminals to browse, sell, or trade on dark websites with confidence and complete anonymity. It also has a highly layered encryption system, which means hackers can communicate without giving away their location, IP address, or identity. 

In the wrong hands, your personal information could be used to commit identity theft. 

Identity theft is a serious crime where your personal information is compromised by an imposter who intends to commit fraud in your name.  It is the unauthorized use of your information by third parties, including the collection and use of personal information such as your name, date of birth, address, social insurance number (SIN), and other personal details for criminal purposes.

You may not know immediately if your information is included in any privacy breach, and you may already be the victim of a number of both disclosed and undisclosed cyber incidents. That is why it is important for everyone to be vigilant and take steps to protect their personal information at all times. 

If you are a current student or employee, we encourage you to take advantage of the offer of the myTrueIdentity credit monitoring services through TransUnion. 

No, we do not recommend this. The dark web is not considered safe to access by the public and you could be exposing yourself to risk.

To learn more about what you can do to protect yourself, and what do to do if you believe your personal information has been misused, we encourage you to visit trusted sources, such as the website of the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/en/privacy-topics/identities/identity-theft/guide_idt/.

We have provided current students and employees with access to credit monitoring and identity theft protection services, which includes features that notifies individuals if their information is detected on the dark web. 

Should the investigation determine that further notifications are required, the College will contact those individuals accordingly. 

It would be more accurate to call the incident a double extortion attack.

It is now abundantly clear that the intended purpose of the attack was to both steal data and encrypt our IT infrastructure to extort the college. Unfortunately, this type of attack is extremely common, and these particular hackers specifically target education institutions.

We disclosed pertinent information as it became available, and we notified current students and staff as soon as it became clear that personal information may have been exposed to risk.
 
It is important to remember that we are still actively responding to and investigating the incident, and we don’t yet have a complete picture of the events. The recovery and investigation process will likely take several months to complete.

We did not entertain conversations about paying a ransom. Regardless of the amount, even if we had paid a ransom, there still would have been no way to be absolutely certain that it would have resulted in the destruction or even non-publication of any stolen or compromised data.

Data that appears to belong to Okanagan College and its stakeholders has been posted on a dark website belonging to a criminal organization. The site cannot be found using normal search engines and you would need a special type of browser to access the site.
 
We do not recommend that you attempt to find or access the data.  The data was posted by hackers, and there is no guarantee that the data is safe to view and has not been infected with malware intended to cause additional harm.

No. It will take forensic investigators several weeks if not months to process the data, and they will need to review each file line-by-line. As per our notification on January 23, current students and staff should work under the assumption that any personal information provided to the college was subject to risk, and act accordingly. If you haven’t already done so, we strongly encourage you to take advantage of the credit monitoring solution we are providing.

We are working with cybersecurity professionals who will be evaluating the data. We do not recommend that you attempt to find or access the data.  The data was posted by hackers, and there is no guarantee that the data is safe to view and has not been infected with malware intended to cause additional harm.

Network FAQs for Students

You can find contact information for all OC departments and portfolios on www.okanagan.bc.ca. Please note: New main phone numbers have been implemented for each OC campus. They are:
Kelowna (K.L.O. campus): 236-420-6715
Salmon Arm: 236-420-6713
Revelstoke: 236-420-6706
Penticton: 236-420-6711
Vernon: 250-545-7291

Callers can reach OC staff and departments by calling the campus first, and then following the prompts to be transferred to the correct individual/department. Please listen closely to the prompts and select zero to speak to a switchboard/reception operator.

The parking portal is available for students, staff and visitors to purchase or update parking permits.
Permits vary by time duration, campus and type. New users can create an account and returning users
are able to login. Please refer to https://okanagan.bc.ca/parking or for more information, email
parking@okanagan.bc.ca.

Campus security phone numbers have been updated. In emergencies, after calling 911, to contact campus security, please call the following phone numbers (cellular):
Kelowna / Salmon Arm: 250-317-2435
Penticton: 250-486-3879
Vernon: 250-307-4574

Currently, Ancillary and Business Services (ABS) cannot produce ID/Salto cards for new students and staff.

Staff with existing Salto cards will have same access as they had before the outage. Please continue to refresh your cards at hotspots for access. ABS and IT Services are working on a solution. Updates will be shared with students and staff as soon as possible.

Contact OC's Financial Aid and Awards team for information and support: https://okanagan.bc.ca/financialaid

Students can access a wide range of support through Student Services https://www.okanagan.bc.ca/current-students, including Counselling Services https://www.okanagan.bc.ca/counselling-services#book

To book a counselling appointment, visit this page: https://www.okanagan.bc.ca/counselling-services#book. Students can also access mental health support 24/7 through the Province of BC’s Here2Talk.ca

You can access ClassFinder on the OC website for details related to course schedules, times and room locations. Visit: https://www.okanagan.bc.ca/class-finder.

Visit the Office of the Registrar page for details: https://www.okanagan.bc.ca/office-of-the-registrar. Students can use PayMyTuition to pay program/course fees; however, the feature that allows students

to see their current tuition owing balance is currently unavailable.

In addition to PayMyTuition, OC also accepts online banking and in-person tuition payments as usual.

Students who need to verify their tuition owing balance should contact the Registrar’s Office by email

at registration@okanagan.bc.ca or by calling 236-420-6715.

Okanagan College has extended the fee payment deadline to Feb. 15, 2023

EducationPlannerBC is open and accepting applications from new students applying to Okanagan College.

EducationPlannerBC and Okanagan College are working together to ensure that applications received into the EPBC system are provided to OC in a timely way. Where there are applicants registering for programs with start dates in the next few weeks, OC is contacting them directly and ensuring their applications are processed in time for them to begin their courses.

The deadline to add and drop courses has been extended to 4:30 pm on Tuesday, January 24, 2023.

Students who would like to add or drop a course, or make changes to their schedule, are asked to email registration@okanagan.bc.ca with your request. Please include your 300-student number

Okanagan College is now able to produce properly formatted official OC transcripts. Please visit the Registrar's Office webpage to order a transcript.

If your OC email account is locked or requires a password reset, please call the IT Helpdesk at 236-420-6709 or email support@okanagan.bc.ca.

IT Services is responding to password resets as quickly as possible through the Helpdesk phone/email support lines. The best way to reach out is virtually, so your request can be tracked and followed up

Every OC student and employee has a unique nine-digit user number that begins with 300. If you do not know your 300-number and require it to access other services, please contact: Students - registration@okanagan.bc.ca

Yes. IT Services is working to restore wired internet access to on campus labs, libraries and learning commons as quickly as possible. Most labs and library computers on campus are now connected to the internet and online as of Jan. 16.

Yes, Student Success Centres are open. You can find locations, hours and contact information here: https://www.okanagan.bc.ca/success-centres

In December, OC released our Winter 2023 Continuing Studies brochure, and we are actively promoting the certificate, micro-credential and general interest courses and programs available at each campus and online. To sign up for a Continuing Studies general interest course or to register for a program, individuals can contact the Registrar’s Office by email at registration@okanagan.bc.ca or by calling 236-420- 6715.

Network FAQs for Employees

New main phone numbers have been implemented for each OC campus. They are:

Kelowna (K.L.O. campus): 236-420-6715

Salmon Arm: 236-420-6713

Revelstoke: 236-420-6706

Penticton: 236-420-6711

Vernon: 250-545-7291

Callers can reach OC staff and departments by calling the campus first, and then following the prompts to be transferred to the correct individual/department. Please listen closely to the prompts and select zero to speak to a switchboard/reception operator.

Staff who have already transitioned to Teams as their main telephone service can also make phone calls externally over Teams.

Internally, Microsoft Teams is working and allows OC staff to make audio/video calls to other OC staff within the College at any campus, provided you are connected to the internet.

 

You can find informations on some systems at the top of this page. IT Services continues to make progress restoring systems affected by the outage. Watch for emails and communication from your Dean / Director / Supervisor as systems continue to come online.

If your OC email account is locked or requires a password reset, please call the IT Helpdesk at 236-420-6709 or email support@okanagan.bc.ca.

IT Services is responding to password resets as quickly as possible through the Helpdesk phone/email support lines. The best way to reach out is virtually, so your request can be tracked and followed up.

If your OC email/network account is locked or requires a password reset, please call the IT Helpdesk at 1-236-420-6709 or email support@okanagan.bc.ca.

You can submit an IT Service request online: https://okanagan.teamdynamix.com/TDClient/99/Portal/Requests/ServiceCatalog?CategoryID=802. Your patience is appreciated as IT Services addresses items as quickly as possible.

The outage impacts files on the network. Employees will be notified when network file access is restored.

Support for students and employees

If you need support:
Students can access a wide range of support through Student Services, including Counselling Services. To book a counselling appointment, visit the Counselling Services booking page. Students can also access mental health support 24/7 through the Province of BC’s Here2Talk page. 

Employees can access support, including Counselling and other online services, through the College’s EFAP (Employee and Family Assistance Program) Homewood Health. Log into your Homeweb account at www.homeweb.ca or download the mobile app at www.homeweb.ca/app. More information is available at www.okanagan.bc.ca/efap. If you have any questions, please reach out to your Pension & Benefits Coordinators at: benefits@okanagan.bc.ca.