Multi-Functional Copiers / Laser Printers / Fax Machines
For all Ricoh multi-functional copiers refer to the following for repair and supplies. Ricoh model numbers include ....
Service and Repair
A service request for equipment repair can be submitted two ways:
When ordering Supplies you will need your equipment Serial Number from the sticker on the front of your Copier or Printer. When calling Canadian supplies include your name, department, telephone number and the our Blanket Purchase Order No. P0035609.
Low Toner: When the display shows "low toner". Should be left until it says empty so you get full life from the toner cartridge. Low toner will not affect copy quality. If there is a copy quality issue at the same time as a low toner, changing the toner, usually, will not help. Call service.
Faint or Light Copies
If you see your print job as being faint or light copies - a service call should be placed. Do not try to change the toner to fix the problem, even if the add or low toner warning is on. If you do so, the @Remote will not place an order when the next toner is needed. Therefore, when the machine really does run out, there will be no backup supply."
Ricoh InfoPrint Solutions encourages the recycling of empty toner bottles, fax and print cartridges and takes back the empties at no cost to Okanagan College. Once a toner has expired it can be left within close vicinity of hte device and when the replacement toner is delivered it will be picked up for recycling by a member of Central Stores.
Please ensure to send EMPTIES ONLY via this method. For defective toners, replacements and all other returns, call Ricoh at 1-877-335-4566 or e-mail canadasupplies@Ricoh.ca .
Note: Ricoh will not be responsible for the loss or reimbursement of any unused cartridges of any type returned to the recycling facility.
Waste Toner Containers - Ordering
A Ricoh tech must order toner waste cartridges.
Waste Toner Containers - Recycling
The waste toner containers are recycled in the same manner as the toner cartridges. See above "Toner Recycling".
NOTE - All Laser Printers are OEM only. If anything other than original brand supplies and service are utilized the at fault department will be responsible for all service, cleaning, and labour costs in order to repair the equipment.
Fax Machine Repair
All service and repair calls for fax machines are initiated with a Web Requisition. Please complete and submit a Web Requisition with the following information …
Supply Management will place the service call with Ricoh Canada. A Ricoh service technician will then contact you to set up a time for the service call. Please note that costs are not covered under a warranty.
Fax Machine Toner - Please complete and submit a Web Requisition. The following information is required ...
Recycling of Empty Fax Toner Cartridges - Please forward all empty cartridges to Central Stores.
All white paper for multi-functional copiers, fax machines and laser printers is available from Central Stores. Please complete an Inventory Requisition form. See Supplies Available From Stores page for paper sizes and codes.
Paper - Environmental Considerations
Use of electronic communication (e.g. conference calls, email, online tracking logs, electronic invoices) all aim to reduce paper usage. Help to protect our environment by reducing your copying and printing.
It is important to note all copy/bond paper purchased throughout the institution must meet and be a minimum 30% post-consumer recycled content and FSC Certified.