Frequently Asked Questions
Frequently Asked Questions
What if the camp my child wants is full?
A lot of our camps fill up very fast and we will do our best to accommodate all campers. If the camp you want is full, PLEASE put your name on the waitlist. We will do our best to schedule another offering of that specific camp.
Please note: Due to room availability we will not be able to schedule any more Mini Chef Academy or Chef Academy Camps.
My child has a medical condition; can he or she still come to camp?
We want your child to have a positive experience at Camp OC, therefore, it is important that we are alerted of any medical condition that may affect your child’s safety at camp. If your child suffers from a medical condition or you have other concerns, please contact Camp OC’s Coordinator, before registration. Call the Continuing Studies office where the camp is running or Email: firstname.lastname@example.org
My child has a food allergy (peanut, gluten, egg, milk etc) can he/she still join the cooking camps?
We do our best to accommodate allergies; however, we cannot guarantee your child will be able to eat everything he/she creates. The skills and concepts of cooking will still be covered. Please let us know ahead of time of any allergies, so we can make arrangements. Please send email to email@example.com and don’t forget to fill the information out on the Parental Consent form as well.
My child has a CEA working with him/her during the regular school year. Can you provide us with extra help in the classroom?
Camp OC does not have trained CEA workers on staff. If your child needs extra help to have a positive experience at camp, we will happily work with you to find the best solution. If your child brings a helper to camp, that person is of course free of charge. Please contact the Camp OC Coordinator firstname.lastname@example.org to discuss.
My child lost something at camp. What can we do?
All items left behind at camp are laid out daily for campers to look through the next day. Parents are also welcome to call the Continuing Studies office or come by during operating hours to check the Lost and Found themselves. To reduce the amount of lost items, please ensure your child’s belongings are properly labeled with his or her first and last name. At the end of summer, all unclaimed items are disposed of or donated to a local charity.
Is lunch or a snack provided?
No, we do not provide lunch or snacks to the campers. Parents are required to provide their child with lunch, snacks and drinks (Nut-free please).
What is the payment process?
Payment for camp is required with registration. Payment can be made online, by phone, mail or in person. Continuing Studies accepts cash, Debit, Visa, MasterCard and cheque.
What is Camp OC’s refund policy?
Campers may be withdrawn from a camp by phone, fax, mail, email or in person. Full refunds will be given if the request to withdraw is made at least five business days in advance of the camp start date. Requests made less than five business days in advance of the camp start date, will be refunded 50% of the registration fee. Refunds can take up to two-four weeks to process and will be mailed in the form of a cheque.
What happens if my child becomes sick or injured at camp?
Parents will be notified if the Camp Coordinator feels it is necessary for the camper to be picked up early due to illness or injury. In the event of a more serious injury or illness, camp staff will contact medical services and you as well of course.
Please note: Many camp staff are CPR and First Aid Certified.
Are early drop off or late pick up services available?
We do not offer early drop off or late pick up services for campers.
How do I fill out the Informed Parental Consent Form (Waiver)?
The Parental Consent form is an online, fillable form and will be accessible on the website in May or early June. You need to fill it out and electronically return it one week prior to camp starting. Please click on the “Parental Consent Form” button for more details.
Where do we go on Monday morning? Last year the room number on my registration receipt wasn’t right, how come?
We often run into room, software or scheduling issues, so the room on the receipt might change from the time of registration to the Monday morning of Camp starting. We have Camp OC staff out every Monday morning to help guide you in the right direction.
Do you offer subsidies for low income families?
Unfortunately we do not have funding for subsidies or discounted tuition at this time.