Frequently Asked Questions
Frequently Asked Questions
My child has a medical condition; can he or she still come to camp?
We want your child to have a positive experience at Camp OC, therefore, it is important that we are alerted of any medical condition that may affect your child’s safety at camp. If your child suffers from a medical condition or you have other concerns, please contact Camp OC’s Coordinator, before registration. Call 250-862-5480 or Email: firstname.lastname@example.org
My child has some kind of food allergy (peanut, gluten, egg, milk etc) can he/she still join the cooking camps?
We do our best to accommodate all allergies, however we cannot guarantee your child will be able to eat all he/she creates. The skills and concepts of cooking will still be covered. It is appreciated if you let us know ahead of time of any allergies, so we can make arrangements. (email@example.com) We cannot guarantee all campers’ lunches will be peanut-free. If your child has a peanut allergy (or something else), be sure to list it on your child’s medical waiver and advise your child’s instructor on the first day of camp.
My child lost something at camp. What can we do?
All items left behind at camp are laid out daily for campers to look through the next day. Parents are also welcome to call the Continuing Studies office 250-862-5480 or come by during operating hours to check the lost and found themselves. To reduce the amount of lost items, please ensure your child’s belongings are properly labelled with his or her first and last name. At the end of summer all unclaimed items are disposed of or donated to a charitable organization. Items of value are not put in the lost and found, instead, they are held onto by the camp Coordinator pending return to the rightful owner.
Is lunch or a snack provided?
No, we do not provide lunch or snacks to the campers, parents are required to provide their child with lunch, snacks and drinks (Peanut-free please).
What is the payment process?
Payment for camp is required with registration. Payment can be made online, by phone, fax, mail or in person. Continuing Studies accepts cash, Debit, Visa, MasterCard and cheque.
What is Camp OC’s refund policy?
Campers may be withdrawn from a camp by phone, fax, mail or in person. Full refunds will be given if the request to withdraw is made at least five business days in advance of the camp start date. Requests made less than five business days in advance of the camp start date, will be refunded 50% of the registration fee. Refunds can take up to two-four weeks to process and will be mailed in the form of a cheque.
What happens if my child becomes sick or injured at camp?
Parents will be notified if the Camp Coordinator feels it is necessary for the camper to be picked up early due to his or her illness or injury. In the event of a more serious injury or illness, camp staff will contact medical services. Please note most camp staff are CPR and First Aid Certified.
Are early drop off or late pick up services available?
We do not offer early drop off or late pick up services for campers.
Kelowna only: Start time is 8:30am, our end time is 3:30pm. It is very important that campers are dropped off and picked up on time as our instructors work hard to ensure all campers receive the same quality experiences during their camp.