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Information Technology Certificate Program

INTERNATIONAL STUDENT TUITION = $11,084
(includes textbook and DST 190 course)

April 10 to June 30
Study English communications and technology skills in an accelerated 12 week Spring program

Desktop Support Technician Certificate

  • The support person enjoys helping customers and co-workers solve their computer problems.
  • The desktop support technician has great people skills and a good knowledge of computer technology.
  • The desktop support technician focuses on people, not technology.
  • People on the help desk must get the customer back up and running as quickly as possible.

The program also prepares students to write A+, Network+, and Microsoft Certified Professional, Microsoft Support Desktop Support Technician exams if they choose to write these industry certifications.

COURSES

Course Code

Course Name

Hours

DST 110

Desktop Applications

48

DST 120

Core Hardware Technologies

48

DST 130

Operating Systems Technologies

48

DST 140

Supporting the Internet

32

DST 150

Network Fundamentals

48

DST 160

Help Desk Communications

32

DST 170

Supporting Users of the Desktop Operating Systems

48

DST 180

Supporting Applications on the Desktop

48

Also available concurrently:
DST 190 Applied English for Technology 112