Multi-Functional Copiers - Repairs and Supplies

For all Canon multi-functional copiers refer to the following for repair and supplies.  Canon model numbers include ... 1023N, 3025, 3035, 3380i, 4080i, 5050, 5055.

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NOTE - All colour machines are OEM only .  If anything other than Ricoh supplies and service are utilized the at fault department will be responsible for all service, cleaning, and labour costs in order to repair the equipment.
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Repair

A service request for equipment repair can be submitted two ways:

1. On-Line Service Request -  IKON Service Request
2. Telephone ...1-877-335-4566

Supplies

You will need your equipment ID number or serial number from the sticker on the front of your system as well as the model.  Canada Supplies will send you what you need.

Please include your name, department and telephone number when placing an order.

Toner:   Since there is no progressive warning, and, because the copier will not function once the toner cartridge is empty, it is advisable to always have a spare toner cartridge.  Arrival of a new cartridge takes approximately one week. 

Staples - Transparencies:   Quote Purchase Order No. P0035609.  If you use transparencies, please note they need to be Ricoh approved.  Be very sure that ANY "write on" transparencies are kept well away form the system.  They will melt and burn on the drum causing a chargeable replacement.  The replacement cost will be incurred by the at fault department. 

Toll Free Ordering:  1-877-335-4566
E-mail Ordering:  canadasupplies@Ricoh.ca

Toner Recycling

Ricoh InfoPrint Solutions encourages the recycling of empty toner bottles, fax and print cartridges and takes back the empties at no cost to Okanagan College.

Single and Multiple Cartridge Return

• Repackage the empty toner cartridge utilizing the wrapper and packaging from the new cartridge's box.

• Place the empty toner cartridge in the box from your new toner cartridge.  Seal the box.

• For multiple cartridges, combine them in a suitable box and pack accordingly if possible.

• Attach the prepaid Canada Post label and cover the label with clear plastic tape to the package(s) that need to be sent for recycling.  The package(s) can be picked up by Central Stores.

• The label can be printed and copied for reuse in the future.

   Ikon_Canada Post Return Label

Please ensure to send EMPTIES ONLY via this method.  For defective toners, replacements and all other returns, call Ricoh at 1-888-430-4566 or e-mail canadasupplies@Ricoh.ca .

Note:  Ricoh will not be responsible for the loss or reimbursement of any unused cartridges of any type returned to the recycling facility.

Waste Toner Containers - Service Procedure

Black and White Copiers - The waste toner containers are in a place where only a technician has access.  Procedure - Put in a service call when the service light comes on.

Colour Copiers - Because the waste toner container is located in the front of the machine it can be removed easily.  Procedure - It is not recommended that the containers be emptied.  They should be replaced with a new one.  Call the toll-free number and order a new waste toner container.

Waste Toner Containers - Recycling

The waste toner containers are recycled in the same manner as the toner cartridges.  See above "Toner Recycling".

Paper

All white paper for multi-functional copiers, fax machines and laser printers is available from Central Stores.  Please complete an Inventory Requisition form.  See Supplies Available From Stores page for paper sizes and codes.

Paper - Environmental Considerations

• One tree produces approximately 80,500 sheets of paper.
• It takes 17 pulpwood market-sized trees to produce one ton of paper.
• Reycling one ton of paper saves approximately 17 trees.
• Okanagan College used approximately 15,000,000 sheets of 8.5 x 11 paper for copying only in 2007.  This figure does not include printing statistics, which more than triples this amount.

Use of electronic communication (e.g. conference calls, email, online tracking logs, electronic invoices) all aim to reduce paper usage.  Help to protect our environment by reducing your copying and printing.

Paper Purchasing

It is important to note all copy/bond paper purchased throughout the institution must meet and be a minimum 30% post-consumer recycled content and FSC Certified.

Copier Charge vs. Print Services Charge

Consider Print Services for any copying projects above 150 sheets one-sided or above 75 sheets double-sided.

Last Updated : Monday, July 18, 2011