Facilities Management

As a team, the employees of the Facilities Management Division share a common goal of providing an efficient customer oriented service to all areas of Okanagan College. Our major service categories include:

Emergency Response: Security Services coordinates response to all emergency situations including fire, accident/illness, crime, hazardous spills and gas leaks as well as threats to person or property. All incidents should be reported to Security Services immediately by dialing local 6699. When, or if, regional emergency services 7-911 are called, a follow-up call should be made right away to 6699.

Emergency Repairs: Any unusual occurrence, utility malfunction or equipment failures which present imminent danger to life or health or has the potential for major damage to property, is an emergency and should be reported immediately to Facilities Management in Kelowna (KLO) by calling Security at 6699.

Routine Maintenance: This includes basic maintenance such as doors sticking, plumbing problems, replacing light bulbs, heating or air-conditioning needs, routine cleaning, snow and ice removal, or repairs to classroom furniture or fixtures. Service Request

Chargeable Service Requests: This includes services which are not related to regular or routine maintenance. This would include changes or extensions to existing services or changes in room function or convenience. These are typically charged to the requesting department. Chargeable Services Request

Renovations: Please make requests through the Regional Dean’s office.

Estimates: Where detailed estimates are required, departments must submit the Chargeable Services Request. Charges typically run between $200 and $500 and may take up to 5 working days.

Priority of Work Categories: Work will normally be carried out in the following order of priority:

• Emergency/Safety: including the protection of health and safety, repair of equipment essential to building operation, prevention or restoration of loss of function.
• High/Rush: includes those problems which can cause escalating damage to facilities and property or which detrimentally affect departmental functioning.
• Deadline: includes those problems which must be handled within specific time frames.
• Routine: Regularly scheduled and routine demand maintenance services. Routine maintenance requests which directly affect occupant comfort will be given priority over chargeable requests within this category.

Meet the People: