Password Reset System

This service allows you to reset your password on your myOkanagan and Network accounts via email.

myOkanagan includes access to Moodle, OC wireless, grades, registration, application status and other student services.

Network accounts include access to Windows workstations, Eduroam, employee email, as well as file and print services.

The service is able to reset the password on both employee and student accounts.

Please note that some systems used by employees maintain their own set of passwords and as such are not supported by this service.

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Reset Your Password Now

Setup

In order to use the service, you must have previously set up an alternate email address in myOkanagan. You will be prompted to provide the address the first time you log into myOkanagan. The prompt appears for both new and existing users. 

myOkanagan Setup Screen

If you wish to change your alternate email address, you can do so by going to My Account, Setup Alternate Email For Password Recovery within myOkanagan.

The alternate email address can be any non-myOkanagan email account.

myOkanagan

Begin the reset process by clicking Forgot Your Password? on the myOkanagan login page. Next, you should enter your 9-digit Okanagan College ID number (eg. 300123456) and choose myOkanagan as the account to recover. 

Password Reset Home

This will send a password recovery link to your alternate email address. You will need to click the link in the email or copy/paste it into your browser.

myOkanagan Recovery Email

This link will bring you to the myOkanagan password recovery page, where you will need to click the Login button to enter myOkanagan.

myOkanagan Password Recovery Successful

Finally, you will be prompted to change your password and accept the Responsible Use policy.

myOkanagan Password Expired

Network

Begin the reset process by clicking Forgot Your Password? on the myOkanagan login page. Next, you should enter your 9-digit Okanagan College ID number (eg. 300123456) and choose Network as the account to recover.

Password Reset Home

If you have both an EMP.OC and STU.OC account, you will be asked to choose which account you would like to reset.

A password recovery link will be sent to your alternate email address. You will need to click the link in the email or copy/paste it into your browser.

Network Password Recovery Email

After clicking this link, your account is assigned a temporary one-time-use password. You are given the option to change your password immediately, or you can login to Windows using the temporary password and do so from there. In either case, the password complexity rules must be followed. 

New Network Password

Notes

Your alternate email address cannot be an @myokanagan.bc.ca address. An @okanagan.bc.ca address can be used by employees, but may result in you being unable to access the recovery email if you do not have access to your email account.

Only one type of account can be reset at a time. For example, you should fully complete resetting your Network account before attempting to reset your myOkanagan account.

The Password Reset System is mobile-friendly and can be accessed from a smartphone.