Violence in the Workplace

Okanagan College is committed to the principle of providing a work environment that is free and/or protected from violent and aggressive behaviour and therefore will not tolerate behaviour that threatens the safety of its employees, students and/or visitors.

See Also: Incident Report online form

EMERGENCY RESPONSE TO THREATENING BEHAVIOR

When a student, employee, contractor, or any other person is exhibiting violent or aggressive behavior that appears to constitute a threat to the well-being of others on campus or a threat to the person’s own well-being, the following procedure will be used.

Monday - Friday, 8:00 am - 4:30 pm

1. At the KLO campus, contact Security at:

local 6699 (internal phones)
or 250-317-2435

2. At all other Centres/Campuses, contact the Dean or his/her designated alternate (Dean’s Assistant) and, as soon as possible thereafter, your immediate supervisor. The Dean will inform Security Services of the nature of the incident, requesting advice as needed.

3. Where warranted, the Dean or the Security may effect the removal of the individual and may call on the assistance of appropriate services as necessary.

IF AT ANY TIME YOU FEEL THE SITUATION HAS ESCALATED TO THE POINT THAT YOU SENSE YOURSELF OR ANYONE ELSE IS IN IMMINENT DANGER, CALL 9-911 REQUESTING POLICE ATTENDANCE. Call 6699 to advise and notify your supervisor or Dean/Director if they are not already involved.

After 4:30 pm and weekends, contact Security:

Campus External Phones Internal Phones
Kelowna 250-317-2435 6699
Penticton 250-317-2435 6699
Vernon 250-317-2435 6699

or dial Police at 9-911(internal phones).
______________

Salmon Arm         250-832-6044
Revelstoke           250-837-5255

This will put you in contact with Security in Kelowna who will follow normal emergency response procedures.


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ABUSIVE LANGUAGE OR THREATENING MANNER

PROCEDURE

  • In a polite, but firm manner, ask the individual to refrain from being rude, abusive, or aggressive, as the case may be.
  • If the individual persists, advise him/her that you are terminating the interaction.
  • Maintain a firm, courteous manner and ask the individual to leave the area immediately and quietly.
  • Advise the individual that he/she may contact the Dean, Director or Principal, as applicable, to discuss the matter.
  • If the individual refuses to leave, call Security or the Dean, and monitor the situation if your safety is not in jeopardy.
  • If the individual's actions are such that others are disturbed and/or service is interrupted, but there appears to be no serious threat, notify your supervisor or Dean/Director who may attempt to defuse the situation and calm the individual down. REMOVE YOURSELF FROM THE AREA IF AT ANY TIME YOU FEEL THREATENED. Notify Security or Dean IMMEDIATELY by calling 6699 emergency line.
  • IF AT ANY TIME YOU FEEL THE SITUATION HAS ESCALATED TO THE POINT THAT YOU SENSE YOURSELF OR ANYONE ELSE IS IN IMMINENT DANGER, CALL 9-911 REQUESTING POLICE ATTENDANCE.
  • Do not block or attempt to restrain the individual if they decide to leave. Be prepared to give police, Security, Dean/Director/Principal a description of the individual and all other available information.
  • If the abuse is over the telephone, the conversation is to be terminated in the same manner, giving the individual your supervisor’s phone number for further contact. Advise your supervisor of all details.

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RESPONSIBILITIES

Employee:

  • Take whatever precautions are necessary for your protection.
  • Complete an online Incident Report.
  • Security Services will access and conduct a follow up investigation where required.

Student:

  • Take whatever precautions necessary for your protection
  • Notify your Dean, Associate Vice President, (Student Affairs), Residence Coordinator or Security

Regional Dean, Dean or Supervisor:

  • Ensure all pertinent details are recorded
  • When police are involved, assist as required
  • Take possession of any exhibit (weapon, etc.) ensuring continuity of any evidence if left in the vicinity
  • Record names of witnesses and take statements from those directly involved
  • If warranted, notify other departments and/or individuals the individual may contact
  • In serious cases notify the President's office
  • Serious cases include assault and/or physical contact, property damage
  • Offer whatever assistance is required to the employee(s) victimized
  • Complete an online Incident Report

Manager of Security Services:

  • Ensure investigation is completed
  • Coordinate follow-up with Supervisor involved
  • Liaise with police as required
  • Liaise with all parties involved as follow up.

Supervisors:

  • Supervisors must, in consultation with the employees and the Okanagan College Safety Coordinator, establish procedures to minimize the risk to employees.

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